Privacy Policy
DOXA DELI PRIVACY POLICY
Last Updated: 15 September 2026
DOXA Deli respects your privacy and is committed to protecting the personal information you provide when using our website, ordering our products, making payments, or communicating with us through WhatsApp and other channels.
Information We Collect
When you interact with DOXA Deli, we may collect information including your name, telephone number, email address, delivery or pickup information, order details, payment status, and messages or communications you send to us.
We may also receive information necessary to process orders and provide customer support through services integrated with our business systems, including Odoo and WhatsApp.
How We Use Your Information
We use personal information to process and manage orders, confirm payments, communicate order status, provide customer support, arrange delivery or collection, maintain transaction records, improve our services, and send service-related WhatsApp notifications.
Where required, we may also use your information for marketing communications where you have provided consent or where otherwise permitted by applicable law.
WhatsApp Communications
DOXA Deli uses WhatsApp to communicate with customers regarding orders and customer service. If you provide your telephone number or communicate with DOXA Deli through WhatsApp, we may use that number to send relevant transactional communications, including order confirmations, payment confirmations, preparation updates, collection or delivery notifications, and customer-support messages.
WhatsApp is operated by Meta and is subject to Meta and WhatsApp's applicable privacy terms and policies.
Payments
Payments may be processed through third-party payment providers. DOXA Deli does not intentionally store sensitive payment credentials such as card PINs, security codes, or mobile-money PINs. We may retain transaction references, payment status and other information necessary to confirm and reconcile payments.
How We Share Information
We do not sell customers' personal information. We may share information with service providers where necessary to operate our business, process orders, facilitate payments, provide delivery services, host our systems, or communicate with customers.
These providers may include Odoo, Meta/WhatsApp, payment processors and other technology or logistics providers used by DOXA Deli.
Data Security
We take reasonable administrative and technical measures to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and accounting records, resolving disputes and complying with applicable legal requirements.
Your Rights
You may contact DOXA Deli to request access to, correction of, or deletion of personal information we hold about you, subject to applicable legal and record-keeping requirements. You may also request that we stop sending marketing communications to you.
Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact:
DOXA Deli
Email: doxadeli@gmail.com
Changes to This Policy
We may update this Privacy Policy from time to time. Any updated version will be published on this page with the revised effective date.